info@sinedie-bespoke.com

How we work

  • SINE DIE is a brand which promotes through its trademarks, BESPOKE SHIRTS AND MODUS VIVENDI a healthy and sustainable lifestyle. We do our best in creating timeless and ecological products. The development of our products and communication take into consideration the engagement against waste and the protection of the environment.

  • The trademark BESPOKE SHIRTS targets that tailor made and personalized products, which are developed for each client, and each client has his own sample done according to its personal features.
    These products are available at Bespoke, Bespoke Traditional and Made By Design.
    The shipment time is 15 working days after due payment.

  • The trademark MODUS VIVENDI is the additional range, which aims to enhance the offer and consolidate the Life Style of the brand. All products have a limited production and are shipped in three week days after due payment.
    The Special Edition products, limited to 12 units, are made after being ordered and have a shipment deadline of six working days after due payment.

  • In case of an order with products with different shipment days the longest deadline is the one taken into consideration.

  • Our products can be purchased in our online shop or with our promoters or commercial partners.


(please read carefully the terms and conditions as well as privacy policies and cookies)




Consumer Dispute

SINE DIE is a member of the CICAP - Tribunal Arbitral de Consumo do Porto.


CICAP Contacts

Address

Rua Damião de Góis, 31,
Loja 6, 4050-225, Porto

Phone
+351 22 550 83 49 / +351 22 502 97 91

Fax
+351 22 502 61 09

E-mail
cicap@cicap.pt

Terms and conditions of use

SINE DIE is a registered trademark that dedicates to the making and selling of custom-made clothing, collections from special series and accessories for both genders.

Before using our service please read carefully our terms and conditions, as well as our privacy policy.

We reserve the right to alter both the terms and conditions and our privacy policy without previous notice; we therefore recommend that you consult them when shopping.

You may find the updated terms and conditions, as well as our privacy policy at the bottom of our website.


Terms

The brand SINE DIE and the website www.sinedie-bespoke.com, as well as the domains and subdomains attached to it are private property. They make available the service, the application programme, these terms and conditions, as well as the privacy policy in English.

SINE DIE offers the non-exclusive and non-transferable right to use our platform and print its contents only for personal use.

This website is available exclusively for personal use. Its reproduction, duplication, copy, alteration or any other unauthorised use is thus forbidden.

These terms and conditions, as well as the privacy policy are applied equally to every user, regardless of the platform from which they access, or their location.

The use of this platform should be made responsibly and, due to its commercial nature, it is forbidden to minors.
We are not responsible for an unruly or unconscious use of the platform, or for any impulse purchases.

Contacts

SINE DIE makes available to its clients the following e-mail address, so that any queries they have or post-sale services questions may be addressed:


  • info@sinedie-bespoke.com

Sales policy

  • Orders
  • The order is only considered finalised and starts being produced once it is paid - via PAY PAL, debit card only or bank transfer.

    The order is only valid after payment has been made.

    As for personalised shirts, you have 24h after payment to make any changes to your order via e-mail info@sinedie-bespoke.com.

    You may cancel your order up to 48h after payment. SINE DIE, however, reserves the right to charge for administrative costs. For that reason, if you cancel the order within the first 24h, we refund 90% of the order’s cost; if you cancel between 24 and 48h, we refund 50%; after 48h the order may not be cancelled anymore.

    As for shirts belonging to the special series and accessories, you have 24h after payment to cancel your order by emailing info@sinedie-bespoke.com. We will refund 70%. If the order has already started to be processed, it is not possible to cancel it.


  • Orders MADE BY DESIGN
  • SINE DIE offers its clients the possibility of creating their own shirts with an exclusive, one of a kind design.

    After first contacting us, SINE DIE produces the technical drawing which is then presented to the costumer, which may ask for alterations.

    The development of these drawings has no additional cost to the client, as well as any alterations required, if they are within a responsibility policy.

    The products developed within this context are of the moral and criminal responsibility of its author.

    We reverse the right of not accepting to develop a piece.

    You may cancel an order up to 48h after payment, although SINE DIE reserves the right to charge for administrative costs. For that reason, if you cancel the order within the first 24h, we refund 90% of the order’s cost; if you cancel between 24 and 48h, we refund 50%; after 48h the order may not be cancelled anymore.

    The use of this service for counterfeiting is strictly forbidden, for SINE DIE reserves the right to supply personal data of its author to competent authorities.


  • Prices
  • Our prices are calculated for each individual item, and take into account the fabric and any wished customisation, to which add shipping costs. The order is also subject to local taxation.

    As you customise the shirt, the price is shown and updated accordingly to your choice of details.

    Articles which belong to a collection and accessories have a predefined price which is shown next to the product. Shipping costs are then added to this price, and the product may also be subject to local taxation.

    Shipping costs are shown and described at the moment of finalising payment.


  • Returns
  • After receiving the order, the client has 20 days to contact the brand via e-mail info@sinedie-bespoke.com, in order to either return or make changes to the order.


    Returns

    Shipping costs of returned items are free of charge if you contact the brand before returning them; or if SINE DIE is responsible for the mistake which led to the return, namely the shipping of the wrong order, the order not matching to what was requested, the measurements not being those requested, or if the product has a manufacturing defect. This being the case, the client will be 100% refunded if the order is returned and the client subsequently wishes to cancel it. If the client does not wish to subsequently cancel the order and returns the faulty order to SINE DIE, the company takes on the task of redoing the order, with no added cost to the client.

    In case the client ordered a more expensive piece than the one received and wishes to keep it regardless, the client has 20 days to ask for reimbursement of the difference in value that existed at the moment of purchase.

    SINE DIE is not to be held responsible if the order arrives with defect or in poor condition due to transportation. In that case, the client may instead contact the transportation company and inform SINE DIE via e-mail info@sinedie-bespoke.com.

    Returns that are not motivated by a mistake of ours will not be refunded and the shipping will not be free.


    Shipping

    24h after payment the order goes to production and is shipped within 10 to 15 working days. However, delivery might suffer a delay due to problems that escape our control, such as the client not being home at the time of delivery, legal procedures, bad climate, etc.

    The price of shipping is calculated, presented and described when the client is about to confirm the order and proceed to its payment.

    Along with the order goes a certificate of quality which shows that the product was verified and that it complies with the quality standards predefined by the brand and matches the characteristics requested by the client.


    Intellectual and industrial property

    We see design as a tool to promote the brand’s quality and development.

    For that reason, all material developed by and for SINE DIE is protected by law and any unauthorised use is strictly forbidden.


  • BESPOKE SHIRTS
  • The use of the platform BESPOKE SHIRTS is not exclusive, and therefore there is the possibility of different clients choosing the same product customisation.

    SINE DIE offers its clients a broad range of customisation options; the attempt of plagiarising other brands and products is of its author’s exclusive responsibility.


  • MADE BY DESIGN
  • In the case of the shirts MADE BY DESIGN, it is the client that is accountable for the industrial and intellectual rights concerning the design, as we do not assume any commitment regarding the project’s authorship.

    If the client provides all the information necessary for the making of the product, such as technical drawings or detailed information, SINE DIE does not hold any rights over it. On the contrary, if the technical drawings and product development are done by SINE DIE, the industrial rights are SINE DIE’s property, and the intellect rights belong to the author.

    The elements developed within this context are of its author’s moral and criminal responsibility.

    We reserve the right of not executing an order.

    Any product that may be identified as counterfeited or used for criminal purposes is the client’s responsibility, and SINE DIE reserves the right to supply the client’s personal data to competent authorities.


    Registries management

    You may ask us to delete your personal data via e-mail info@sinedie-bespoke.com.

    In case of inactivity, the associated data is automatically deleted if 2 years have passed since last website usage.

    SINE DIE reserves the right to delete customer records, if we realise that they do not conform to the terms here described.


    Social Networks

    SINE DIE is a brand with an online presence, and is thus present on various social networks.

    SINE DIE may only be held accountable for what is published on its official pages.

    Posts and shares made by a third party are of their responsibility.

    We are not responsible for each network’s own privacy policy, nor their terms and conditions of use.

    Privacy Policy

    SINE DIE is a brand with an online presence that cares about privacy and its client’s concerns. We therefore make this document available in order to describe our commitment to data provided, namely the kind of information we collect and how it is used. Moreover, it covers the way we protect that information and how you may contact us to exercise your rights.

    We reserve the right to alter both the terms and conditions and our privacy policy without previous notice; we therefore recommend that you consult them at the moment of buying. You may find the terms and conditions, as well as our privacy policy updated at the bottom of our website. We are not responsible for the dissemination of illegally obtained data.


    Use of the platform

    SINE DIE is a registered trademark; its website www.sinedie-bespoke.com, as well as the subdomains or domains attached to it are private property.

    SINE DIE offers the non-exclusive and non-transferable right to use our platform and print its content only for personal use.

    The use of the platform for illegal purposes is not allowed, for SINE DIE reserves the right to disclose personal information to the competent authorities.


    Data Processing

    Your personal data are important to us, in the sense that they give us information to improve our service, making it easier, more convenient, and safer.

    Personal measurements are only for the purpose of creating patterns, and do not have any other internal or external use.

    We use location information to better direct to better direct our activity.

    SINE DIE reserves the right to make available personal data to subcontracting companies when necessary for the development of the work, namely communication campaigns, costumer satisfaction studies, social network management, amongst others. The subcontracted companies are contractually obliged not to disclose or use the data to any end other than that work.
    The data collected in person by our employees or partners is subjected to this same privacy policy, as is the data obtained through social networks or contests.

    SINE DIE may reveal personal data if required by law, or in good faith, if necessary to, (a) be in accordance with the law, (b) ensure the safety of its employees, (c) defend its rights.

    Data provided by surveys, gift cards and contests is also stored and is subject to the above stated policy regarding data processing, providing us information about costumer preferences and geographical areas of interest.

    Each costumer’s e-mail is crucial in the commercial policy of the company, as it allows us to bind the costumer to the promoter that first introduced it to the platform. In turn, this ensures better and more proximate after-sales services.


    You may ask us to delete or update your personal data in accordance with the law, by e-mailing info@sinedie-bespoke.com

    You may also request a copy of the register of your data that we have stored.




    MADE BY DESIGN

    Projects developed in the section Made by Design are stored for 2 years.
    Information and technical drawings are stored for two years, regardless of the product being developed by us or by the autor.

    These data also give us information on trends which help us direct the brand.

    In the case of the creation of pieces that could be identified as counterfeited or used in criminal activities, SINE DIE reserves the right to supply the data to competent authorities.


    Data storage

    Data is stored in private servers in a Cloud environment geographically redundant, and protected by the latest protection technology.

    The access is limited to the service supplier and to SINE DIE.

    SINE DIE stores the data for 2 years. If you wish you data to be deleted, you may e-mail info@sinedie-bespoke.com


    IP

    IP used to access is temporarily stored for 7 days, to allow as to trace the source in the case of a cyber attack.


    Social Networks

    SINE DIE is a brand with an online presence, and is thus present in various social networks. Our pages in the social media are a way of obtaining important information for the brand’s development and growth.

    From social networks, we store data such as geographical location, age, gender identity, amongst others, so they can be used to promote and develop the brand.


    We are not responsible for each network’s privacy policy, nor its terms and conditions of use.

    SINE DIE only accepts liability for the data gathered on its own oficial pages. This data is protected by the same privacy policy as the other data.


    Reach us

    If you have any queries regarding this document, please do not hesitate to contact us.

    e-mail: info@sinedie-bespoke.com

    Cookies Policy

    SINE DIE uses cookies as you navigate on our platform in order to collect important data that is used to optimise our service.


    Cookies are small text files stored in your device, and most browsers automatically enable their use. To stop your browser from using cookies, you may manually disable them in your Internet browser settings. You may delete the cookies when you wish by going on your Internet browser definitions.


    SINE DIE uses cookies to monitor the processing of your order, to identify your session and the elements of the selected product that compose the order itself.


    Cookies that contain the user’s personal information are not stored; only an identifier for our system to recognise your browser is.